Careers

The Customer Support Specialist II is a trusted bridge between customers and Q-PAC, ensuring orders and inquiries flow seamlessly from quote to delivery. This role sits at the center of communication between customers, Sales, Operations, and Finance. Collaborating across departments, you’ll ensure accuracy, alignment, and proactive communication throughout the order lifecycle. When questions arise, you bring clarity. When something’s off, you catch it early and take initiative to resolve it with tenacity. By combining empathy, curiosity, and strong relational skills, your work protects customer trust. You’ll keep projects moving from order to delivery without interruption and uphold Q-PAC’s reputation for excellence, one accurate, thoughtful interaction at a time.